privacy policy
Effective Date: January 5, 2026
1. Introduction
Dental Billing Friends, LLC (“we,” “us,” or “our”) operates a remote dental billing website. We are committed to protecting the privacy and security of personal and health information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use our Website and services.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Business name and contact details
Login credentials
b. Dental & Health-Related Information (PHI)
When providing billing services, we may handle:
Patient names and identifiers
Insurance information
Treatment and procedure codes
Billing records and claim data
We handle Protected Health Information (PHI) solely on behalf of dental practices and in accordance with applicable healthcare privacy laws.
c. Technical Information
IP address
Browser type
Device information
Pages visited and usage data
3. How We Use Information
We use collected information to:
Provide remote dental billing services
Process insurance claims and payments
Communicate with clients
Improve website functionality
Maintain security and prevent fraud
Comply with legal and regulatory requirements
4. HIPAA Compliance
When applicable, Dental Billing Friends, LLC acts as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA).
We:
Use PHI only as permitted by client agreements
Implement administrative, technical, and physical safeguards
Ensure confidentiality, integrity, and availability of PHI
Require HIPAA-compliant practices from subcontractors
5. Information Sharing
We do not sell or rent personal or health information. We may share information:
With dental practices we serve
With trusted service providers under confidentiality agreements
When required by law or legal process
To protect rights, safety, or property
6. Data Security
We use reasonable and industry-standard security measures, including:
Encryption
Secure servers
Access controls
Regular system monitoring
Despite these efforts, no online system is 100% secure.
7. Data Retention
We retain information only as long as necessary to:
Provide services
Meet legal and regulatory obligations
Resolve disputes
8. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Request corrections
Request deletion (where legally permitted)
Receive information about data usage
Requests can be submitted using the contact details below.
9. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Dental Billing Friends, LLC
Email: dentalbillingfriends@gmail.com
Phone: (650) 296-4771
(California Compliant)
Effective Date: January 5, 2026
1. Introduction
Dental Billing Friends, LLC (“we,” “us,” or “our”) provides remote dental billing services to dental practices. We are committed to protecting personal information and Protected Health Information (PHI) in compliance with HIPAA, the California Consumer Privacy Act (CCPA), and the California Privacy Rights Act (CPRA).
2. Information We Collect
A. Personal Information (as defined by CCPA/CPRA)
Identifiers (name, email, phone number)
Business contact information
Online identifiers (IP address, login data)
B. Sensitive Personal Information
Insurance and billing information
Dental procedure and claim data
Patient identifiers (handled on behalf of dental practices)
PHI is collected and processed solely to provide dental billing services and is protected under HIPAA.
C. Internet Activity
Website usage
Browser and device data
3. How We Use Personal Information
We use information to:
Provide dental billing and administrative services
Process insurance claims
Communicate with clients
Maintain security and prevent fraud
Comply with legal obligations
4. HIPAA Compliance
Dental Billing Friends, LLC acts as a Business Associate under HIPAA when handling PHI. We:
Use PHI only as permitted by Business Associate Agreements
Maintain required safeguards
Limit access to authorized personnel
5. Sharing of Information
We do not sell personal information.
We may disclose information to:
Dental practices we serve
Service providers under written contracts
Legal authorities when required by law
6. California Consumer Privacy Rights
Under CCPA/CPRA, California residents have the right to:
Right to Know what personal information is collected, used, or disclosed
Right to Delete personal information (subject to legal exceptions)
Right to Correct inaccurate personal information
Right to Limit Use of Sensitive Personal Information
Right to Opt Out of Sale or Sharing (we do not sell or share for advertising)
Right to Non-Discrimination for exercising privacy rights
Requests can be submitted using the contact information below.
7. How to Submit a California Privacy Request
You may submit requests by:
Email: [dentalbillingfriends@gmail.com]
Phone: (650) 296-4771
We will verify your identity before processing requests and respond within legally required timeframes.
8. Data Security
We implement reasonable security measures, including:
Encryption
Access controls
Secure systems
HIPAA-aligned safeguards
No method of transmission is completely secure.
9. Data Retention
We retain personal information only as long as necessary to:
Provide services
Meet legal, tax, and healthcare requirements
10. Children’s Privacy
We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
12. Contact Information
Dental Billing Friends, LLC
Email: dentalbillingfriends@gmail.com
Phone: (650) 296-4771
